SHIPPING & DELIVERY

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How long will it take to receive my order?

• Orders are typically processed and shipped within 2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information.

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What shipping methods do you offer?

• We offer standard shipping. 

• Shipping costs are calculated based on the size and/or weight of your order and your location. Shipping charges will be displayed at checkout before you complete your purchase.

• Can I pick up my order instead of having it shipped?

• For customers local to our area, we offer the option to pick up order at select markets or locations or delivery within 5kms where possible. During the checkout process, you can select the "Local Pickup" or "Local Delivery" options.  We will provide you with details on where and when to pick up your order or if personal delivery is possible.

Do you ship internationally?

• Yes, we ship internationally. However, please note that international orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. International shipping costs are calculated based on location, please contact us at the time of placing your order.

Can I track my order?

• Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

What if my order is delayed or lost in transit?

• While we make every effort to ensure timely delivery of your order, we cannot guarantee delivery dates or be held responsible for delays caused by shipping carriers or customs clearance processes. If your order is significantly delayed or lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

Can I change my shipping address after placing an order?

• If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed for shipping.

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If you have any further questions about shipping and delivery, please feel free to contact us at help@kinyskarma.com.au

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SUSTAINABILITY

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Packaging is sustainable or recycled wherever possible. 

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EASY RETURNS

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At Kiny's Karma, we want you to love your handmade macrame jewellery as much as we do. That's why we offer hassle-free returns on all our products. If for any reason you're not completely satisfied with your purchase, simply contact us within 7days of receiving your order, and we'll provide you with instructions on how to return your item.

Once we receive the returned item in its original condition, we'll issue a refund or exchange, whichever you prefer. Please note that return shipping costs are the responsibility of the customer, except in cases of damaged or defective items. Please note that custom designed jewellery may not be eligible for return/refund. If you have any questions about our return policy, please don't hesitate to reach out to us. Your satisfaction is our top priority.

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TRACKING YOUR ORDER

Keeping tabs on your handcrafted macrame jewellery from Kiny's Karma is easy and convenient. Once your order is processed and shipped, you'll receive a confirmation email containing a tracking number. With this tracking number in hand, you can monitor the progress of your package as it makes its way to your doorstep.  If you have any questions or concerns about tracking your order, feel free to contact us here

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100% SECURE ORDERING 

At Kiny's Karma, we prioritize the security of your online transactions. Our website is hosted on WIX, a trusted web design service provider known for its robust security measures and encryption protocols. When you place an order through our website, rest assured that your payment information is protected by WIX's state-of-the-art encryption technology, safeguarding your sensitive data from unauthorized access. With WIX's secure ordering platform, you can shop with confidence, knowing that your personal and financial information is in safe hands. If you have any concerns about the security of your order or payment information, please don't hesitate to contact us.

 

PRIVACY POLICY

Kiny's Karma ABN 78 156 604 400 is committed to protecting the privacy of its customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, kinyskarma.com.au or engage with us at markets or through other channels. By accessing our website or purchasing our products, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

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Information We Collect

We may collect personal information from you when you interact with our website, make a purchase, sign up for our newsletter, or communicate with us through email or social media. The types of personal information we may collect include:

• Name

• Contact information (email address, phone number, mailing address)

• Payment information (credit card details, billing address)

• Order history

• Communications preferences

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How We Use Your Information

We may use the personal information we collect for the following purposes:

• Processing and fulfilling your orders

• Communicating with you about your orders, inquiries, or requests

• Providing customer support

• Sending you marketing communications, including newsletters and promotions (you can opt out at any time)

• Analyzing website usage and trends to improve our products and services

• Complying with legal obligations

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Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you.

• Legal requirements: We may disclose your information in response to a subpoena, court order, or other governmental request, or to protect our rights or the rights of others

• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

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Data Security

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Your Choices

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

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Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@kinyskarma.com.au.

By engaging with our business, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

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